I prefer to call when I have questions but to use online chat is also helpful. I have already purchased goods on-line from other companies but was scared to buy drugs. Who knows what they can put in the parcel? When my package arrived I could not understand ...

Dear customer support, I finally received my package yesterday. And, all is good. It took its time getting here, but it made it.

Campaigners claimed the guidance for employers, such as hospitals, shops and restaurants, was "legally flawed" and "overly simplistic".

Unions angry, but government says it demonstrates its commitment to workforce.

A high number of elderly people on wards and respiratory cases in A&E prompt warnings from staff.

The plans are subject to a 12-week public consultation which starts on Friday.